Privacy Policy

This Privacy Policy explains how Bike Booking Engine, S.L. collects, uses and protects personal data when you visit our website, contact us, create an account or otherwise interact with our services.

1. Data Controller

2. Personal data we collect

Depending on how you interact with the website, we may collect the following categories of personal data:

• Contact information: first name, last name, business name, email address, telephone number and the contents of your message.
• Account information: information provided when creating or activating a Bike Booking Engine account.
• Commercial information: enquiries about the product, demonstrations, plans, implementation or business requirements.
• Technical and usage information: IP address, browser, device, operating system, pages visited, source of traffic, timestamps and similar website activity data.
• Communication records: messages, emails and other correspondence exchanged with our team.

3. How we use personal data

We process personal data for the following purposes:

• To respond to enquiries and provide requested information.
• To assess your operational requirements and recommend an appropriate Bike Booking Engine setup.
• To arrange product demonstrations or sales conversations.
• To create, activate and administer user accounts.
• To provide, maintain, secure and improve the website and our services.
• To record contact activity and manage commercial relationships in our customer relationship management system.
• To analyse website use, subject to the visitor’s cookie and tracking preferences.
• To comply with legal obligations and establish, exercise or defend legal claims.

4. Legal bases for processing

We process personal data on one or more of the following legal bases:

• Pre-contractual measures or performance of a contract: when you request information, create an account, request a demonstration or take steps towards using Bike Booking Engine.
• Consent: where you actively consent to optional processing, including certain cookies, analytics or communications.
• Legitimate interests: to respond to business enquiries, maintain appropriate commercial records, protect the website, prevent misuse and improve our services, provided those interests do not override your rights and freedoms.
• Legal obligation: where processing is required under applicable law.

5. Required information

Fields marked as required must be completed so that we can process your request. If you do not provide the required information, we may be unable to respond, create your account or provide the requested service.

6. CRM and website tracking

We use HubSpot to manage enquiries, contacts and commercial activity. When a supported website form is submitted, the information entered may be added to a HubSpot contact record together with relevant website activity associated with the visitor’s browser, subject to the applicable cookie and tracking settings.

HubSpot’s form-capture functionality may associate a form submission with the visitor’s email address and website activity when its tracking code and permitted cookies are active.

7. Recipients and service providers

Personal data may be processed by service providers that support our operations, including providers of:

• Website hosting and technical infrastructure.
• Email and business communication services.
• Customer relationship management and analytics services.
• Website security, maintenance and support.
• Professional legal, accounting or administrative services.

These providers process data only where necessary to provide their services and are subject to appropriate contractual and confidentiality obligations. Personal data will not be sold to third parties.

8. International data transfers

Some service providers may process personal data outside the European Economic Area. Where this occurs, we apply the safeguards required by applicable data protection law, such as an adequacy decision, standard contractual clauses or another legally recognised transfer mechanism.

9. Data retention

Personal data is retained only for as long as necessary for the purpose for which it was collected.

• Enquiry and commercial contact data is retained while the enquiry or business relationship remains active and afterwards for the period necessary to manage responsibilities or legal claims.
• Account information is retained while the account or service remains active and for any subsequent period required by law.
• Data processed on the basis of consent is retained until consent is withdrawn, unless another lawful basis applies.
• Cookie and analytics retention periods are described in our Cookie Policy.

10. Your data protection rights

Subject to the conditions established by applicable law, you may exercise the following rights:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent at any time, without affecting prior processing.

To exercise your rights, contact info@bikebookingengine.com . We may request reasonable information to verify your identity before processing the request.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or with the competent supervisory authority in your country of residence.

11. Automated decision-making

We do not make decisions based solely on automated processing that produce legal effects or similarly significant effects on website visitors or individuals submitting an enquiry.

12. Security

We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. However, no online system can guarantee absolute security.

13. Cookies

The website uses necessary cookies and, subject to your preferences, analytics or similar tracking technologies. Further information about cookies, providers, purposes and retention periods is available in our Cookie Policy.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or data processing activities. The latest version will always be available on this page, together with its update date.